Automotive Training Courses:
Sales, Parts, and Service Departments
Understanding Automotive Technology
This classroom-based course is designed for non-technical Service/Parts Managers and Service/Parts Advisors to gain greater understanding and confidence around the fundamentals of automotive mechanics. They will learn that increased technical knowledge will help to "sell service."
Recoup your investment within days due to this extremely effective course!
Aftersales Marketing
- Identify your potential customer target markets
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Develop your action plan to attract new customers
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The value of retaining and treating existing customers well
It is ten times more costly to gain a new customer than to retain an existing customer!
Aftersales Management (fixed operations)
- Effective communication
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Managing your costs
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Effective sales techniques
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Good housekeeping
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Meet and exceed financial and customer service targets
If you can't measure it, you can't manage it
- Building your management team (what to look for)
- Effective communication (Being approachable)
- Achieving your targets and goals through people
- Understanding staff personality types (ie. ideology)
Technology for Service & Parts Advisors
- Understanding of the major automotive vehicle systems that you experience every day
- This course gives you the confidence to deal with today’s demanding customer
 
Effective Car Sales
- Discovering the customer’s needs quickly
- Introducing the best product to fit the customer’s needs
- Utilizing technology to help the sale
- Closing the sale
Effective Parts Management
- Impeccable housekeeping
- Improve customer perception
- Providing your advisors with effective sales consulting training
- Integrate a parts pyramid for controlling, forecasting, hiring and moving parts
Effective Service Management
- Maximize Service department profit
- Understand and operate systems for planning and control
- Organize and control the recourses they are responsible for, to achieve results maximum CSI
- Research and implement new profit centres
The Effective Technician
- To be able to carry out work in an effective and logical manner
- Impeccable housekeeping
- Own the problem
- Effective documentation
- Excellent communication
**Note: All of the above courses can be tailor-made to target any business needs!
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